Questions, answered
Everything you might want to know before you start. Can't find it? Get in touch.
For sellers
How much does it cost to start?
Creating your shop and your storefront is free. You only pay a prepaid listing fee per product (every 30 days) if you want that product to appear on the shared marketplace. See pricing for details.
Do you take a commission on my sales?
No. We don't take a cut of your cash-on-delivery or in-store sales — that money is 100% yours. The only marketplace charge is the per-product listing fee.
How do I get paid?
Buyers pay you directly via EcoCash, OneMoney, InnBucks, bank transfer or cash on delivery — whichever methods you switch on. Shop263 never holds your funds.
How long until my shop is live?
We review every new shop to keep the platform trustworthy. Most shops are approved within one business day.
Can I sell in my physical store too?
Yes — the built-in Mini POS lets you ring up walk-in sales, take cash with automatic change, and print receipts. Your stock stays in sync across your storefront and the counter.
Can my staff help run the shop?
Yes. You can add staff (managers, cashiers, inventory) with their own logins and limited access to just the parts of the dashboard they need.
For buyers
Is it safe to buy here?
Every shop is verified before it can sell, listings are moderated, and you can report any problem directly to our team. Many shops also offer cash on delivery.
How do I pay?
Pay with EcoCash, OneMoney, bank transfer or cash on delivery — each shop shows the methods it accepts at checkout.
How does delivery work?
Sellers set their own delivery areas and fees, shown up front before you order. You can also choose to collect from the shop where available.
Do I need an account to buy?
You can browse freely. Some shops let you check out as a guest; creating an account lets you track your orders and reorder faster.